Contacting EDF Energy, as with most electricity and gas companies, can be a challenge at any time of the year. When the weather is cold or the country is covered in snow, this can be more difficult than normal. Contact Them, a UK telephone directory website lists the contact details and telephone numbers you need to telephone EDF Energy.
EDF Energy Contact Numbers
EDF shuts some call centres just hours after Brits were warned country faces Storm Emma gas shortage, report The Sun
The National Grid, the operator of the UK’s gas pipeline network, issued a “gas deficit warning” as intense demand from households outstrips supply.
EDF Energy shut some of its call centres just hours after Brits were warned of nationwide gas shortages.
The gas and electricity supplier said some of their contact centres were forced into closure as Storm Emma’s blizzards ambush the country.
This morning the National Grid, operator of the UK’s gas pipeline network, issued a “gas deficit warning” as intense demand from households outstrips supply.
The National Grid said the country’s gas supply will be “tight” after experiencing “gas supply losses overnight”.
Now British Gas have said their staff are struggling to cope with high levels of demand as the severe weather cripples their services.
EE sent their staff home at 4 pm today after a highly-unusual red weather warning for snow was launched, in a bid to let them get home safely.
The telephone company hopes to be back monitoring their social media services at 7 am on March 2, and phone lines may reopen from 8 am.
An EDF spokeswoman said: “Due to many red weather warnings across the UK this week, we are closely monitoring the impact on our business and where appropriate will take the decision to close offices where we feel that is the safest for our colleagues.
“Whilst we are doing everything we can to continue to support our customers through the severe weather, this is having an unavoidable impact on the running of our call centres, leading to longer than usual waiting times. Additionally, our metering teams will be impacted and may result in cancelled meter appointments.
“We apologise for any inconvenience that this may cause to customers. To ensure that we are able to assist potentially vulnerable customers and deal with emergencies, we would urge those with non-urgent enquiries to call at another time or use our online services via My Account. Our 24-hour live chat service is still available. We thank our customers for their understanding in these unavoidable circumstances.”
In a statement, the gas supplier said: “Due to the severe weather affecting much of the UK there is extra pressure on our services and we are experiencing extremely high levels of demand.
“Due to the weather conditions our call centres, whilst operational, are not fully staffed, leading to considerably higher than normal wait times.
“Although we are working hard to help everyone we can, we are offering the earliest available slots to those who are most vulnerable.”
Energy suppliers welcome Ofgem’s back-billing ban
Earlier this week, reported by utilityweek.co.uk, Ofgem announced it will formally ban all energy suppliers from back-billing customers for energy used more than 12 months ago.
The regulator has decided to ban all domestic and microbusiness suppliers from issuing back-bills for energy except in cases where consumers “actively prevent suppliers from taking or receiving accurate meter readings”.
Although Ofgem acknowledged several suppliers have signed up to, or follow, a voluntary agreement not to back bill customers past 12 months, it said the agreement does not cover all suppliers and those that have signed up do not “always follow” it.
Rob Salter-Church, Ofgem’s interim senior partner for consumers and competition said the move sends a “strong message to suppliers to improve the accuracy of the bills they send to their customers.”
The new rule on back-billing will come into effect at the beginning of May for domestic consumers and in November for microbusinesses.
A spokesperson for EDF Energy, said: “EDF Energy is fully supportive of Ofgem’s decision to formally ban gas and electricity back billing for energy used more than 12 months ago.
“Limiting back billing is a consumer protection measure that offers customer peace of mind and means that they aren’t faced with unexpected costs. That is why EDF Energy has already had this protection in place for domestic customers for 10 years, and why we are really pleased to see Ofgem ensuring it is practised across the industry.”
Ofgem said as smart meters are rolled out across the UK, suppliers will no longer need to rely on estimated bills and send catch-up bills to customers. It said: “Suppliers have obligations to make sure they use the technology, once smart meters are installed, to improve services for customers for example by providing accurate billing.”
Meanwhile, Victoria MacGregor, director of energy at Citizens Advice said although these changes have been “long called for” she said there has been evidence of suppliers trying to “game the rules” by blaming customers for billing errors.
She added: “Suppliers have not met their voluntary commitment to limit back bills for smart meter users to six months. They should honour their commitment to smart meter users and implement this change now.”
Currently, there is no limit on back-billing meaning the average back-bill was estimated at £1,160 last year, with extreme cases seeing customers receive bills in excess of £10,000, according to Citizens Advice.
Seaweed shuts nuclear reactor again in bad weather
Roving jellyfish and seaweed have long been unwanted guests at Scotland’s last two nuclear power stations. Now the marine algae have hit again, forcing one of the plants to partially power down despite freezing temperatures pushing up demand for electricity.
During last week’s cold weather, excessive amounts of seaweed entered the cooling system of the Torness plant in East Lothian, causing one reactor to be closed on Thursday, as reported in The Guardian.
Its owner, EDF Energy, said the measure had been taken due to the “risk of marine ingress”. After several days of reduced output, the power station was gradually returning to full power on Monday.
An EDF spokesperson said: “We know that at certain times of year particular weather conditions in this part of the Forth estuary can lead to increased seaweed volumes which can enter the station’s cooling water intake system. Our staff are trained to respond in this situation, and to take the plant offline if necessary.”
It is not the first time that Torness has been affected by seaborne nuisances. The site was closed twice in 2013 due to seaweed clogging the plant’s cooling system, and jellyfish caused the plant’s units to temporarily shut down in 2011.
Torness, which opened in 1988, was scheduled to close in 2023 but two years ago EDF Energy announced it was extending the plant’s lifetime to 2030 to maintain secure electricity supplies.
Several of the UK’s other eight remaining nuclear power stations are due to shut earlier, in the 2020s.
Heysham nuclear power station in Lancashire and Sizewell B in Suffolk are also running at reduced power, due to planned maintenance.
However, during the recent freezing weather, Britain’s nuclear sector has been consistently providing about a fifth of UK electricity supplies.
EDF Energy, along with other generators, will have benefited from high power prices in the past few days, a knock-on effect of the extremely strong gas demand for heating
Wholesale electricity prices, which are normally about £45 per megawatt hour, reached spikes of £990/MWh on Thursday, the coldest spring day on record. Prices remained high on Monday, hitting £109/MWh in the morning.
Analysts ICIS said weekend power prices were roughly double the average seen in 2017.
Britain’s rapidly dwindling fleet of coal power stations has surged in the past few weeks, with coal providing a quarter of electricity on Saturday.
Experts at Bernstein bank said the “beast from the east” would have been particularly positive for Drax, which runs a large coal and biomass power station in North Yorkshire.
EDF Energy profits plunge after fall in energy usage
EDF Energy profits have plunged due to a drop in energy consumption and lower power prices during 2017 reports utilityweek.co.uk
Earnings before interest, tax, depreciation and amortisation (EBIDTA) fell 3 percent year-on-year to £899 million.
The company reported a £3 million loss on the basis of earnings before interest and tax (EBIT) compared to a profit of £470 million in 2016. The figure excluded a one-off write-down on the value of its coal power stations and gas storage assets of £167 million.
The decline was partly attributed to lower energy usage by its customers. Electricity consumption was down 1.9 percent due to improvements in energy efficiency, while gas consumption was down 2.6 percent owing to warmer weather.
Profits were also hit by a 12 percent fall in wholesale power prices as well as a 1.2 percent dip in nuclear output to 63.9TWh following a shutdown at Sizewell B in late 2017 and record production in the previous year.
EDF Energy finished 2017 with 5.16 million domestic customer accounts, representing a market share of 10.3 percent. It said the small loss of around 40,000 customers demonstrated its “resilience” in the face of “intense competition” from smaller suppliers.
The company invested £630 million in existing nuclear, coal, renewables and customer-facing activities over the year, as well as £1.49 billion in new nuclear. It has so far signed contracts worth nearly £9.5 billion for Hinkley Point C.
EDF Energy chief executive Simone Rossi, said: “EDF Energy is making big investments in nuclear and renewable power to give Britain the electricity it needs now and in the future. Our Hinkley Point C project is making good progress and delivering big benefits in jobs and skills.
“We are keeping market share in an intensely competitive retail market by staying focused on customer service and developing innovative new products and services for homes and businesses. We will also continue to work hard to become more efficient and to drive down costs.”
Parent company EDF reported a 16.3 percent drop in EBITDA to €13.7 billion and a 25 percent fall in EBIT to €5.6 billion. Net income was up 11.3 percent at €3.2 billion, while sales were down 2.2 percent at €69.6 billion.
The contribution of its UK operations to group sales fell by 6.2 percent to €8,688 million. The decline in the value of sterling against the euro in connection with the Brexit negotiations had a negative impact of €608 million. There was a decrease of just 0.8 percent when measured on an “organic” basis which excludes the effect of changes to exchange rates and the scope of the results.
EDF Energy deal offers free Amazon Echo with the Connect+Control2 tariff
Reported in cable.co.uk on February 19th 2018 – Submitting meter readings to your energy provider can be pretty tiresome. Often there are fiddly apps or websites or you may even have to speak to someone in a call centre on the phone.
But EDF Energy is now letting customers submit readings using the Amazon Echo virtual home assistant.
You will now be able to Ask Alexa all sorts of questions about your account using the EDF Energy skill.
The skill can be used on any EDF tariff, but the supplier is also offering a second-generation Amazon Echo when customers switch to its Connect+Control2 tariff.
This deal works differently to standard offers. It comes with its own Netatmo Smart Thermostat as part of EDF’s HeatSmart initiative. The thermostat picks up on your habits to set the best temperature and lets you control your heating from an app where you can also track how much is being used.
You will need a working boiler with heating controls as well as good wi-fi coverage for this deal to work.
This means you will be able to control your heating remotely and use the Amazon Echo to check your energy account balance and next payment date, submit a meter reading and when your tariff is due to end.
Alexa connects to your EDF account
Alexa will connect to your EDF account to give you accurate answers. This should make it easier to stay on top of your energy usage – and understand it better.
On top of that, you will be able to use the Amazon Echo’s usual features such as listening to the news, dancing around to music or making shopping lists.
The Amazon Echo second generation usually retails for around £89.99 so you are making a good saving by getting it bundled into a deal.
As for the tariff itself, you will be put onto a 24-month deal that would cost ££90.39 a month and £1,084.72 in the first year based on the average household usage for both gas and electricity. There is a £135 exit fee.
EDF is one of the Big Six suppliers so has a big marketing budget and can afford to giveaway Amazon devices. This is an interesting offer if you were in the market for an Amazon Echo, but if you already have one, there are EDF tariffs that are cheaper and you could enable the same skill on a different deal.
For example, EDF has a 12-month Online Saver that would cost £83.50 a month or £1,002.93 over the contract.
There are also cheaper deals on the wider market. And some of the best deals currently come from outside the Big Six.
You won’t get an Amazon Echo, but with OneSelect you would get cheaper energy on a 12-month tariff at £66.79 a month and £801.49 over a year.
Alternatively, Green Network Energy has an 18-month fix that is priced at £74.35 a month and £892.22 over a year. That would cost £1,338 over the contract term.
It took all my energy to get EDF to instal a meter for my flat
A Guardian reader requests advice regarding EDF Energy. I bought my flat in 2016 in a building that had been newly converted into two flats. The developer’s solicitor confirmed in writing that each of the flats had its own electricity account. However, when I moved in, I discovered a single meter covers the two properties and the communal areas. I agreed with the other flat owner that we would split the bills until we get separate meters. However, he now says he won’t pay his half because it’s “too expensive”.
I asked our supplier, EDF Energy, to install new meters and it referred me to the distribution company, UK Power Networks, to get supply numbers. It told me it can only deal directly with EDF.
EDF then claimed it can’t apply for separate meters because Royal Mail still had the property listed as one address. Royal Mail required formal notification from the council to update the addresses and I had to pay its numbering department £186 to sort this out.
When, after weeks, Royal Mail updated its records, I contacted EDF again. This time it told me it can’t help because it only installs smart meters to new connections and technicians in my area aren’t trained to fit them.
I tried to switch to another company, but as the neighbour isn’t paying his share of the bills, I can’t.
Given EDF’s subcontractor has a shortage of qualified technicians, you are unlikely to be the only one waiting for service. You might still be if you hadn’t turned to the media.
A week after the Observer raised questions, EDF bought in a technician from another area, so you now have separate meters. The company admits you received substandard service but only compensated you for the missed visits.
In the meantime, you took the developer who sold you the flat to court and has received a payout for expenses you incurred.
About EDF Energy
EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom. It employs 13,331 people and handles 5.7 million customer accounts.
EDF Energy Customers (trading as EDF Energy) is wholly owned by the French state-owned EDF (Électricité de France) and was formed in 2002 following the acquisition and mergers of SEEBOARD Plc (formerly the South Eastern Electricity Board), London Electricity Plc (formerly the London Electricity Board or LEB), SWEB Energy Plc (formerly the South Western Electricity Board) and two coal-fired power stations and a combined cycle gas turbine power station.
In 2009, EDF Energy took control of the UK nuclear generator, British Energy, buying share capital from the government. This made EDF Energy one of the UK’s largest generators, as well as the largest distribution network operator.
The Development Branch of EDF Energy was formed in April 2004, bringing together the separate infrastructure interests of what were LE Group, SEEBOARD and SWEB. The focus for the Branch is development activity through the participation in major new infrastructure projects, largely in the public sector through Public-private partnership (PPP) and Private Finance Initiative (PFI) type schemes. The Development Branch of EDF Energy was later dissolved in October 2006.
The electricity distribution (or downstream) networks formerly known as EDF Energy Networks were sold in Nov 2010 to Hong Kong-based Cheung Kong Group (CKG), owned by billionaire Li Ka Shing. Later, EDF Energy Networks was renamed to UK Power Networks.
In December 2014, EDF sold three small UK-based wind farms with a combined capacity of 73 megawatts to the China General Nuclear Power Group for an estimated £100 million. In November 2017, EDF Energy sold its majority stake in five wind farms across Cambridgeshire and Lincolnshire for £98 million.
EDF owns two 2,000 MW coal-fired power stations, Cottam and West Burton, both located near Retford in Nottinghamshire, giving EDF the highest coal-fired generational capacity of any energy company in the UK. It also owns the 790 MW Sutton Bridge CCGT power station and constructed a new 1,311 MW CCGT station at West Burton, which opened in 2011.<
EDF also owns and operates 3 wind farms, at Kirkheaton in Northumberland and the High Hedley Hope wind farm near Tow Law in County Durham, and the Teesside Offshore Wind near Redcar, Teesside
Following the acquisition of British Energy in 2009, the EDF Energy portfolio includes eight nuclear power stations. They are seven AGR power stations (Dungeness B; Hinkley Point B; Hunterston B; Hartlepool; Heysham 1; Heysham 2 & Torness) and one PWR power station (Sizewell B) and total nearly 9000MW of installed capacity.
In 2007 EDF announced its intention to construct up to 4 new EPR reactors; two at Hinkley Point C (currently scheduled to start operation in 2025) and two at Sizewell C. EDF plans to build and operate the new plants through its subsidiary NNB Generation Company (NNB GenCo).
In August 2014, the company announced it had shut down 4 of its 15 reactors for a period of eight weeks to investigate potential cracking in the boiler spine.
In February 2016, EDF announced that it would keep four of its UK nuclear plants open. Heysham 1 and Hartlepool will have their life extended by five years until 2024, while Heysham 2 and Torness will see their closure dates pushed back by seven years to 2030.
The Ecologist magazine reported that in 2004 EDF Energy spent virtually nothing on the construction of new renewable energy generation. On their website EDF reports that it is currently investing GBP 2 million in Marine Current Turbines, which use tidal power to generate electricity; however, these turbines are still at the research and prototype phase and EDF expect them to be operational “within the next five years” dependent upon “a successful pilot.” EDF also has several ongoing renewable developments in wind farms.
In 2007 EDF had an installed renewable energy generating capacity of 1.8MW, representing 0.08% of their total capacity of approximately 4,865MW.
In June 2008 EDF announced the formation of EDF Energy Renewables, a 50:50 joint venture with EDF Energies Nouvelles, with the stated intention of becoming a ‘major force in the UK renewable energies market’.
In July 2009, Ecotricity started legal proceedings against EDF Energy for the alleged misuse of the Green Union Flag logo, used to promote the Team Green Britain campaign.
In 2013, the 62 MW offshore Teesside Wind Farm started operation.
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EDF Sponsorship and Marketing
EDF Energy has sponsored several ITV shows, including Soapstar Superstar and City Lights. It also sponsored coverage of the 2006 World Cup in Germany (shared with Budweiser) and coverage of the 2007 Rugby World Cup (shared with Peugeot)
Since 2005, EDF Energy has been the main sponsor of the EDF Energy Cup – the Rugby Union domestic cup for the 12 English Premiership clubs and the 4 Welsh regions – also known as the Anglo-Welsh Cup. In July 2007 EDF Energy was confirmed as another Level One sponsor for London 2012 with exclusive branding rights and Olympic team sponsorship for the 2008, 2010 and 2012 games as well as being the official energy provider.
In August 2008 EDF Energy formed a partnership with The British Red Cross to help vulnerable people to get support during power failures.
In January 2011 EDF Energy took over sponsorship from British Airways of the London Eye, on a 3-year deal renaming the London Eye as the EDF Energy London Eye.
On 4 January 2008 EDF Energy began advertising on the television through ITV, Channel 4, Channel 5 and various Satellite channels. EDF Energy is using “It’s not easy being green” as their slogan to target a new greener eco-friendly image. In 2009, with Euro RSCG London, EDF Energy created the Team Green Britain campaign, in which Olympic athletes encouraged Britons to be more environmentally aware.
On 2 April 2012, EDF Energy launched an advert including their new mascot Zingy.
Distribution network operators
EDF Energy is an energy supplier for homes across the country. They do not, however, manage the network of towers and cables that distribute electricity – these are maintained by distribution network operators (DNOs) which vary from region to region. If, for instance, there is a power outage it is necessary to contact the appropriate DNO rather than the energy supplier. See entry on distribution network operator for a full list.
EDF Energy’s main locations
EDF Energy’s main offices are located in London, Exeter, Crawley and Barnwood.
Write to EDF Energy
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